The following Terms and Conditions govern the use of the Theo & Joe website by Theo & Joe Pty Ltd, the materials and information contained therein and related services made available to you via this website. If you do not agree to these Terms and Conditions, please do not visit or use the site.
Theo & Joe Pty Ltd, its representatives and associated agents are not liable to you for any loss of connection with the use of this site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
1. Placing Orders
Full payment must be received prior to dispatch. Orders can be paid by Direct Deposit or Credit Card, Visa and Mastercard only. We do not accept AMEX or Diners. No COD shipments are accepted.
All orders are Pro Forma only. Goods will only be dispatched on receipt of full payment. Please allow 24 hours from receipt of payment for your order to pass quality assurance and be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take between one to ten days from date of payment based on delivery location. Bulk orders are delivered by a furniture removalist and may be subject to longer lead times. All orders are shipped FOB from our Gold Coast, Queensland warehouse with freight added to all wholesale orders. Freight is an additional charge to be incurred by the purchaser unless otherwise stated, freight is applicable on all orders and Theo & Joe will determine the appropriate and cost effective shipping mode and carrier.
If an item is collected from our warehouse or transported by a nominated carrier not booked by Theo & Joe Pty Ltd our liability ceases at the time of collection. Unfortunately we cannot be held responsible for any damage caused once collected.
3A. Retail Shopping – Free Shipping Conditions
Goods ordered via Theo & Joe Online Retail Shopping (Not our wholesale division) will receive free shipping Australia wide on goods that can be sent by a general courier service only. For items requiring delivery by a furniture carrier free freight is limited to metro Melbourne, Sydney, Brisbane & Gold Coast. We reserve the right to cancel an order that does not meet our shipping terms.
While Theo & Joe will make every effort to deliver an order on time, we cannot be held responsible if an order is delayed for any reason beyond our control.
4. Customer Service
For questions about the status of an order, availability, sizes or finishes, please call our Head Office on 07 5564 7875.
5. Damages & Shortages
Theo & Joe inspects and carefully packs your order before shipping with every effort made to ensure they arrive in the best possible condition. All shipments should be inspected immediately on arrival. ALL CLAIMS FOR DAMAGE AND OR SHORTAGES MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.
We do not issue refunds or exchanges. Only faulty or damaged goods may be returned and are subject to authorisation at Theo & Joe’s discretion. Theo & Joe products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and items cannot be returned for this reason.
7. Website Images
Whilst every effort has been made to represent our products as accurately as possible on our website, digital representation of our products may vary between personal devises (including but not limited to Ipad, Iphone and other tablets, laptops or desktops). Theo & Joe Pty. Ltd. cannot be held responsible for these variations to colour and finish.
Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling fee of entire order value. Cancellations are not accepted for already dispatched orders.
Prices are subject to change without notification.
Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit is required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed. Ordered items that are in stock require full payment at the time of ordering. We are happy to store an order without charge for a maximum period of 8 weeks.
11. Limited Warranty
As Theo & Joe products are sourced globally and often produced and finished by hand regrettably we are unable to warranty products beyond being delivered in good order.
Many Theo & Joe products are handcrafted in artisan factories all around the world. Small irregularities in shapes, colour, surfaces and finishes are hallmarks. Any order placed by you in the manner described in this site is an offer by you to purchase a particular product for the price specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered, prior to the goods being dispatched to you.
Theo & Joe Pty Ltd may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on www.theoandjoe.com.au, Theo & Joe Pty Ltd reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order.
All prices quoted on www.theoandjoe.com.au are in Australian dollars.
Title, Payment and Risk
Title to the goods purchased on this site does not pass from Theo & Joe Pty Ltd to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.
Site Contents, Ownership and Use Restrictions
This site is protected by copyright under the laws of Australia and, through international treaties, other countries.
Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support, this site, including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved, by Theo & Joe Pty Ltd. You are not authorised, without the prior, written permission of Theo & Joe Pty Ltd to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from, our website.
All trademarks, brands and names appearing on this site are the property of their respective owners.
Nothing contained on this site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the site without the express written permission of Theo & Joe Pty Ltd or third party owner.
Product information and illustrations are published with the permission of the relevant manufacturers, suppliers and/or owners of that product. Images are representative only and copyright to the manufacturers and/or owners. Whilst the product information has been carefully checked, its accuracy cannot be guaranteed.
Disclaimer of Liability
To the extent permitted by law, Theo & Joe Pty Ltd will not be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:
(a) the use, copying, or display of the contents of this site;
Disclaimer of Warranty
Theo & Joe Pty Ltd is providing this site and its contents on an “as is” basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site.
None of Theo & Joe Pty Ltd, it’s owners, directors, officers, employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products). To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site.
Theo & Joe Pty Ltd assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this site.
To the extent permitted by law, Theo & Joe Pty Ltd expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.
Your ability to purchase goods from this site may be terminated by Theo & Joe Pty Ltd at any time without notice. All restrictions, granted by you and limitations of Theo & Joe Pty Ltd liability will survive termination.
The Terms and Conditions are effective until terminated by Theo & Joe Pty Ltd and Theo & Joe Pty Ltd may terminate this agreement and your access to the site at any time without notice.
Contacting Theo & Joe
If you have any questions regarding these terms and conditions, the practices of Theo & Joe Pty Ltd or any issues relating to this website please contact us at firstname.lastname@example.org or telephone 07 5564 7875.